5220bd Privacy Policy: How We Handle Your Information
5220bd is committed to being clear about what data we collect when you use our platform and how we use it. This policy applies to your account, your transactions through methods like Upay and Bank Transfer, and your activity across our mobile and browser sessions — with access subject to your local law and eligible regions.
Account data handled with care
Upay & Bank Transfer context included
Your rights clearly explained
Contact route published
POLICY POSTURE
What We Collect and Why We Collect It
When you open an account with us, we collect the details you submit during registration — your name, contact information and any verification documents we request. When you fund your account using Upay or Bank Transfer, our system logs transaction references so your wallet history remains accurate and traceable. We also collect device and session data: the browser type, screen size and session duration that help us keep the mobile experience consistent whether you switch from a phone to a desktop mid-session. Cookies and similar tracking tools record your lobby preferences so that when you return, the sections you visited last are still accessible. We do not sell your personal data to third parties for marketing purposes. We retain account records for as long as your account remains active and for a further period required by applicable financial and platform compliance standards. If you close your account, we follow a structured retention schedule — your data is not deleted on the day of closure but is removed after the applicable period under the rules that govern our platform. Any data sharing with payment processors — including those handling Upay and Bank Transfer flows — is limited to what those processors need to complete your transaction. Availability of all services described here depends on your local law and eligible regions.
Upay
Transaction references from Upay deposits are logged in your account wallet to keep your balance history accurate and auditable.
Bank Transfer
Bank Transfer records are retained as part of your transaction history, visible in the account area, for the duration required by our retention schedule.
Device Data
Session and device details help us maintain continuity when you move between mobile and browser — your lobby state is preserved across devices.
Cookie Data
Cookies store your lobby preferences and session tokens. You can manage cookie settings through your browser, though some functions depend on them.
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers data collected and processed directly by 5220bd. It does not extend to third-party websites linked from our pages, payment processors operating their own platforms, or services provided by studios whose game content appears in our lobby. Each of those parties operates under their own data terms. Understanding the boundary helps you know which questions to bring to us and which to raise with the relevant third party.
Account Access
Data you submit when logging in or registering — email, contact details, verification records — falls fully within this policy. We control how it is stored and who can access it.
Transactions
Payment data passed through Upay or Bank Transfer is shared only with the processor completing that transaction. Their own privacy terms apply to how they handle it on their side.
Site Content
Your browsing behaviour on our lobby pages, including which game categories you open and how long you spend in each section, is tracked by us under the terms set out in this policy.
Third-Party Services
Game studios whose content appears in our lobby, and any external links we provide, are outside this policy's scope. We do not control their data practices and cannot speak on their behalf.
YOUR CHOICES
Practical Steps You Can Take Under This Policy
You have real options when it comes to the data we hold about you. The account area shows your transaction history — including Upay and Bank Transfer records — and your registered contact details. If something looks wrong, you can submit a correction request through the support route we publish. We will review the record and, where it is inaccurate, update it. You can also ask what categories of data we hold on your account. We do not require you to give a reason for asking. Requests are handled through the contact route listed in the support section of this page. Response times depend on the complexity of the request, but we aim to acknowledge every submission. If you want to close your account, the process starts from inside your account settings. Closure does not delete your records immediately — our retention schedule applies — but it stops new data from being collected. Access to all of these options depends on your local law and eligible regions.
Review Your Records
Open the account area to see your transaction history, registered details and session records. Upay and Bank Transfer entries appear in the wallet history section.
Correct Account Details
If your registered name, contact information or verification documents are out of date, contact our support route to submit a correction. We will update accurate records.
Ask What We Hold
You can ask us to confirm which data categories we have on your account. Raise the question through the published support contact; no reason is required.
Request Account Closure
Initiating account closure stops new data collection. Our retention schedule still applies after closure, so records are held for the required period before removal.
CONTACT US
How to Reach Us on Privacy Questions
If you have a question about this policy, a data correction request or a concern about how your information is handled, use the contact routes published on our site. We do not invent operating hours or service-level timelines here — check the contact page for the current published routes. Your question will be directed to the team that manages account and data matters.
Live Support
Use the live chat option on the site to raise a privacy or account data question directly. Available through the support section of the platform.
Email Contact
Send a written request or data correction submission to the email address published on our contact page. Include your registered account details so we can locate the right record.
Account Help Section
The account help area inside your signed-in session includes forms for common account queries, including requests related to the data we hold on your profile.
DATA HANDLING
How 5220bd Manages Your Information Internally
We apply access controls so that only the staff roles that need your data to process a request or resolve an account issue can view it. Your account password is stored using one-way hashing — we cannot retrieve it in plain text, and neither can support staff. Session tokens expire after inactivity to limit exposure if you leave a browser tab open on a shared device. When you update your contact details or wallet information, the change is logged with a timestamp in your account record.
Access Controls
Internal access to your account data is restricted by role. Staff handling payment queries see transaction references; they do not have access to unrelated account fields or identity documents.
Cookie Management
We use session and preference cookies. You can adjust cookie permissions through your browser settings. Disabling all cookies may affect how your lobby preferences and session state are saved.
Retention Schedule
We keep account and transaction records for the period required by the rules governing our platform. After that period, records are removed according to a structured deletion schedule.
Policy Updates
When we update this policy, we note the revision on this page. Continuing to use the platform after a posted change indicates you have read the updated terms. Check this page periodically.
POLICY FAQ
Frequently Asked Questions About This Privacy Policy
These are the questions we hear most often about how 5220bd handles account data, what rights you have, and how to act on them. If your question is not here, reach out through the published support route.
What personal data does 5220bd collect when I register?
We collect the details you enter during registration — your name, email address and contact information — along with any verification documents we request. We also log device and session data to maintain account continuity across your mobile and browser sessions.
Does 5220bd share my data with payment processors like Upay or Bank Transfer?
Yes, but only the data those processors need to complete your transaction. When you fund your account via Upay or Bank Transfer, the processor receives the transaction reference and amount. They operate under their own privacy terms for how they handle that data on their side.
How can I see what data is held on my account?
Open your signed-in account area to view your transaction history, registered contact details and wallet records. For a broader data summary, submit a request through the support contact published on this site. No reason is required to make that request.
Can I correct inaccurate information in my account?
Yes. If your registered name, contact details or verification records are incorrect, contact us through the published support route with the correction. We will review the record and update it where the information is inaccurate. Changes are logged with a timestamp.
How long does 5220bd keep my account data after I close my account?
Closing your account stops new data from being collected, but existing records are held for the period required by the rules governing our platform. After that retention period ends, records are removed. The exact duration depends on the applicable compliance requirements.
Does this privacy policy apply to third-party game studios in the lobby?
No. Studios whose game content appears in our lobby — such as Bigtime Gaming, Joker, Microgaming, JDB and Habanero — operate under their own data terms. This policy covers only the data collected and processed directly by 5220bd. Raise data questions about those studios with them directly.
Is access to 5220bd and this policy available to everyone in Bangladesh?
Access to our platform and the services described in this policy depends on your local law and eligible regions. We do not make eligibility determinations on your behalf. Check whether access is permitted under the rules that apply in your location before proceeding.
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